Set up Claude Tag changedclaude-tag/admins/setup-overview
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182182| You expected | But got | Do this |
183183| :----------------------------------------------------------------------------------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------ | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
184184| The setup page at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag) | A page titled **Set up Claude Tag** with **View setup guide** and **Go to chat** buttons | Your signed-in account can't run setup, and **View setup guide** leads back to this guide. On a personal account (Free, Pro, or Max), [start a Team or Enterprise plan](https://claude.com/pricing) first. In a Team or Enterprise organization, ask an Owner to run setup. When the page shows a workspace switcher, your account also belongs to another Team or Enterprise organization; switch to it and retry. |
185| A pairing code from `@Claude connect` | “Only Slack workspace admins (or Enterprise Grid org admins) can link this workspace to a Claude organization…” | The person who sent `@Claude connect` isn't a Slack workspace admin (or Grid org admin). [Send the request](/docs/claude-tag/admins/pair-workspace#send-the-install-request-to-your-slack-admin) to someone who is. |
186| A pairing code | “…installation is out of date” | The app was updated with permissions your workspace hasn't approved yet. A Slack admin approves the update or reinstalls the app, then sends `@Claude connect` again. See [both remedies](/docs/claude-tag/admins/pair-workspace#if-@claude-connect-says-the-installation-is-out-of-date). |
185| A pairing code from `@Claude connect` | “Only Slack workspace admins (or Enterprise Grid org admins) can link this workspace to a Claude organization…” | The person who sent `@Claude connect` isn't a Slack workspace admin or Grid org admin. See [Only Slack workspace admins or Grid org admins can link this workspace](/docs/claude-tag/admins/troubleshooting#only-slack-workspace-admins-or-grid-org-admins-can-link-this-workspace). |
186| A pairing code | “…installation is out of date” | A Slack admin approves the update or reinstalls the app, then sends `@Claude connect` again. See [This workspace's Claude app installation is out of date](/docs/claude-tag/admins/troubleshooting#this-workspace%E2%80%99s-claude-app-installation-is-out-of-date). |
187187| The Slack row under **Where Claude Tag works** to show your workspace as connected | It still shows **Not connected** | The code may have expired (codes last 15 minutes) or come from a different workspace. Send `@Claude connect` again for a fresh code. |
188188| A pairing code | A message about guests, or about the channel being shared across workspaces | Send `@Claude connect` again in a channel with no guests that belongs to a single workspace. Match the exact message in [Guest and shared channels](/docs/claude-tag/admins/troubleshooting#guest-and-shared-channels) for the fix that fits it. |
189189| A connected tool to work in your test | “I can't reach…” | Claude isn't told about a connection added after the thread started. Ask it to use the service by name, or start a fresh thread. |
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191191| Claude to respond in Slack | "Claude Tag has been turned off for your Claude organization…" | The **Enable Claude Tag for your organization** toggle is off. An Owner turns it on at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag). See [the troubleshooting entry](/docs/claude-tag/admins/troubleshooting#claude-tag-is-turned-off-for-your-organization). |
192192| Claude to respond in Slack | "Claude Tag is unavailable because Routines aren't enabled for your organization…" | Routines isn't enabled for your Claude organization, which Claude Tag requires. An admin enables Routines at [`claude.ai/admin-settings/claude-code`](https://claude.ai/admin-settings/claude-code), then anyone can mention `@Claude` again. See [the troubleshooting entry](/docs/claude-tag/admins/troubleshooting#claude-tag-is-unavailable-because-routines-are-not-enabled). |
193193| Claude to respond in Slack | "Claude in Slack is not available for your organization" or "Claude isn't available for organizations with restricted compliance settings." | The paired Claude organization has a restricted compliance configuration, such as Zero Data Retention (ZDR), that Claude Tag can't run under. No setting lifts this; contact your account team. See [the troubleshooting entry](/docs/claude-tag/admins/troubleshooting#restricted-compliance-settings-block-claude-tag). |
194| The **Slack** tab to list your scopes | "Couldn't load Slack scopes. Reload the page to try again." | A page-load fetch failed; reload. Your configuration is intact. |
195| A reply in your test channel | "Couldn't check this channel just now" | The pre-reply guest check briefly failed. Mention `@Claude` again. |
194| The **Slack** tab to list your scopes | "Couldn't load Slack scopes. Reload the page to try again." | Reload the page. See [Couldn't load Slack scopes](/docs/claude-tag/admins/troubleshooting#couldn%E2%80%99t-load-slack-scopes). |
195| A reply in your test channel | "Couldn't check this channel just now" | Mention `@Claude` again. See [Couldn't check this channel just now](/docs/claude-tag/admins/troubleshooting#couldn%E2%80%99t-check-this-channel-just-now). |
196196| A reply in your test channel | "Something went wrong starting a session" | Retry first. If it persists, see [the session-start entries](/docs/claude-tag/admins/troubleshooting#something-went-wrong-starting-a-session). |
197197
198198## Related resources
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