Troubleshoot Claude Tag in channels and DMs changedclaude-tag/users/troubleshooting
Nearest release: v2.1.240, published 3 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Recorded here
Lines+2added
Lines−2removed
From line
40
where the diff opens
First seen
14 Aug 2026
this site's first read of the page
Recorded edits31to this page, all time
The whole hunk
from line 40, old and new numbered
/
from line 40
4040
4141**What it means**
4242
43Mentioning Claude in a channel doesn't require the sender to have a Claude account or seat, so by default anyone in the workspace can use it. Your organization can restrict that with the [member access setting](/docs/claude-tag/admins/restrict-access#members), in which case members outside the restriction are declined.
43Mentioning Claude in a channel doesn't require the sender to have a Claude account or seat, so by default anyone in the workspace can use it. Your organization can restrict that with the [member access setting](/docs/claude-tag/admins/restrict-access#restrict-who-can-use-claude), in which case members outside the restriction are declined.
4444
4545**How to resolve**
4646
from line 48
4848
4949* No reaction and no reply at all: unusual when it works for you in the same channel; send your admin the exact channel and person.
5050* A message about guests: see [the guest entry below](#claude-doesn%E2%80%99t-respond-in-channels-that-include-guests).
51* A message about permissions or access: your organization restricts who can use Claude; send your admin [the member access setting](/docs/claude-tag/admins/restrict-access#members).
51* A message about permissions or access: your organization restricts who can use Claude; send your admin [the member access setting](/docs/claude-tag/admins/restrict-access#restrict-who-can-use-claude).
5252
5353### Claude reacted or started thinking, then never replied
5454
No line in this hunk matches that.