One change
Troubleshoot Claude Tag in channels and DMs
claude-tag/users/troubleshooting
Nearest release: v2.1.240, published 3 hours before this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
claude-tag/users/troubleshooting Changed · +2 / -2 lines
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**What it means** -Mentioning Claude in a channel doesn't require the sender to have a Claude account or seat, so by default anyone in the workspace can use it. Your organization can restrict that with the [member access setting](/docs/claude-tag/admins/restrict-access#members), in which case members outside the restriction are declined. +Mentioning Claude in a channel doesn't require the sender to have a Claude account or seat, so by default anyone in the workspace can use it. Your organization can restrict that with the [member access setting](/docs/claude-tag/admins/restrict-access#restrict-who-can-use-claude), in which case members outside the restriction are declined. **How to resolve**
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* No reaction and no reply at all: unusual when it works for you in the same channel; send your admin the exact channel and person. * A message about guests: see [the guest entry below](#claude-doesn%E2%80%99t-respond-in-channels-that-include-guests). -* A message about permissions or access: your organization restricts who can use Claude; send your admin [the member access setting](/docs/claude-tag/admins/restrict-access#members). +* A message about permissions or access: your organization restricts who can use Claude; send your admin [the member access setting](/docs/claude-tag/admins/restrict-access#restrict-who-can-use-claude). ### Claude reacted or started thinking, then never replied