Troubleshoot Claude Tag in channels and DMs changedclaude-tag/users/troubleshooting
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77> Claude Tag is in public beta. Features and behavior described here may change before general availability.
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9When something goes wrong mid-conversation, the cause is usually one of a small set. Each entry below has the same three parts: what you see, what it means, and how to resolve it. For setup and credential errors, see the [admin troubleshooting page](/docs/claude-tag/admins/troubleshooting).
9When something goes wrong mid-conversation, the cause is usually one of a small set. Each entry below has the same three parts: what you see, what it means, and how to resolve it. For setup and credential errors, see the [admin troubleshooting page](/docs/claude-tag/admins/troubleshooting.md).
1010
1111Many fixes end with something to send your admin. On this page that means whoever manages your organization's Claude account at claude.ai, and it's often not the same person as your Slack administrator. If you don't know who that is, ask whoever set Claude up in your workspace.
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30302. **Is Claude in this channel?** Type `/invite @Claude` in the channel's message box, not in a thread reply. Slack rejects `/invite` inside threads ("/invite is not supported in threads. Sorry!"). **Works**: Slack posts "Claude was added to #channel" (or "is already in this channel"). Mention it again. **Fails**: Slack says you can't add apps to this channel (a Slack Connect or guest-restricted channel); try an internal channel instead. If Slack says "You don't have permission to invite people to this channel", the channel or workspace limits who can add people. In Slack, open **Channel details** → **Agents & apps** (called **Integrations** in some Slack versions), select **Add**, and pick **Claude**. Or ask someone who can add people to the channel to add Claude.
31313. **Is Claude Tag turned on for this channel?** Mention it again now that it's invited. **Works**: it reacts and replies. **Fails**: Claude replies in one of these ways, and each needs your admin:
3232 * **A notice that starts "Claude isn't on in this channel yet"**: your admin hasn't finished setting up Claude Tag. Send them [Launch Claude Tag](/docs/claude-tag/admins/setup-overview#launch-claude-tag).
33 * **A notice that says "Claude is disabled in this channel"**: Claude Tag is turned off for the channel, its workspace, or the organization. Send them [Claude is disabled in this channel](/docs/claude-tag/admins/troubleshooting#claude-is-disabled-in-this-channel).
34 * **A notice that the legacy Claude in Slack bot is retired**: the channel is still set to **Legacy**. Send them [The legacy Claude in Slack bot is retired](/docs/claude-tag/admins/troubleshooting#the-legacy-claude-in-slack-bot-is-retired-effective-october-5-2026).
33 * **A notice that says "Claude is disabled in this channel"**: Claude Tag is turned off for the channel, its workspace, or the organization. Send them [Claude is disabled in this channel](/docs/claude-tag/admins/troubleshooting.md#claude-is-disabled-in-this-channel).
34 * **A notice that the legacy Claude in Slack bot is retired**: the channel is still set to **Legacy**. Send them [The legacy Claude in Slack bot is retired](/docs/claude-tag/admins/troubleshooting.md#the-legacy-claude-in-slack-bot-is-retired-effective-october-5-2026).
3535
36If `@Claude` still gets no reaction and no reply after all three, send the [admin entries for a silent workspace](/docs/claude-tag/admins/troubleshooting#nothing-responds) to an admin. For silence in one channel, send them to your Claude admin. For silence across a whole workspace or a whole Enterprise Grid, send them to whoever administers Slack for you, because the fix usually needs a Slack admin.
36If `@Claude` still gets no reaction and no reply after all three, send the [admin entries for a silent workspace](/docs/claude-tag/admins/troubleshooting.md#nothing-responds) to an admin. For silence in one channel, send them to your Claude admin. For silence across a whole workspace or a whole Enterprise Grid, send them to whoever administers Slack for you, because the fix usually needs a Slack admin.
3737
3838### Claude replies to me but not to a teammate
3939
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4343
4444**What it means**
4545
46Mentioning Claude in a channel doesn't require the sender to have a Claude account or seat, so by default anyone in the workspace can use it. Your organization can restrict that with the [member access setting](/docs/claude-tag/admins/restrict-access#restrict-who-can-use-claude), in which case members outside the restriction are declined.
46Mentioning Claude in a channel doesn't require the sender to have a Claude account or seat, so by default anyone in the workspace can use it. Your organization can restrict that with the [member access setting](/docs/claude-tag/admins/restrict-access.md#restrict-who-can-use-claude), in which case members outside the restriction are declined.
4747
4848**How to resolve**
4949
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5151
5252* No reaction and no reply at all: unusual when it works for you in the same channel; send your admin the exact channel and person.
5353* A message about guests: see [the guest entry below](#claude-doesn%E2%80%99t-respond-in-channels-that-include-guests).
54* A message about permissions or access: your organization restricts who can use Claude; send your admin [the member access setting](/docs/claude-tag/admins/restrict-access#restrict-who-can-use-claude).
54* A message about permissions or access: your organization restricts who can use Claude; send your admin [the member access setting](/docs/claude-tag/admins/restrict-access.md#restrict-who-can-use-claude).
5555
5656### Claude reacted or started thinking, then never replied
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9292
9393**How to resolve**
9494
95* For the capacity message, wait a few minutes. To add context while waiting, @-mention Claude in the same thread rather than starting a new one. A new thread only queues a second session behind the first. If Claude still hasn't started after several more minutes, send your admin [Still waiting for available capacity](/docs/claude-tag/admins/troubleshooting#still-waiting-for-available-capacity).
95* For the capacity message, wait a few minutes. To add context while waiting, @-mention Claude in the same thread rather than starting a new one. A new thread only queues a second session behind the first. If Claude still hasn't started after several more minutes, send your admin [Still waiting for available capacity](/docs/claude-tag/admins/troubleshooting.md#still-waiting-for-available-capacity).
9696* For the failed-start message, mention Claude in the same thread to retry. If the session fails to start again, ask an admin.
9797
9898### Claude didn't react to a message I edited
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119119
120120Find what you saw in this list:
121121
122* **No answer and no notice.** By default, Claude is off in Slack Connect channels and posts no notice there. An Owner or a Claude Tag admin can [turn Claude on for Slack Connect channels](/docs/claude-tag/admins/restrict-access#slack-connect-channels). If your admin has turned Claude on and it still doesn't answer, your admin can check the cases listed there.
122* **No answer and no notice.** By default, Claude is off in Slack Connect channels and posts no notice there. An Owner or a Claude Tag admin can [turn Claude on for Slack Connect channels](/docs/claude-tag/admins/restrict-access.md#slack-connect-channels). If your admin has turned Claude on and it still doesn't answer, your admin can check the cases listed there.
123123* **A reply only you can see.** If Claude's reply starts "This is a shared Slack Connect channel, and here I only act on requests from people in the host organization with a connected Claude account", the company that set up Claude in this channel has limited it to its own members.
124124* **A notice about the thread's earlier session.** The notice "This channel is now shared with another organization through Slack Connect, so this thread's earlier session can't continue here" means Claude was working in this thread before the channel was shared. Mention `@Claude` in a new thread.
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127127
128128Where guest access is restricted, you may first see "This channel is shared across multiple workspaces, and Claude can't verify whether it includes guests, so Claude can't respond here." If you ask Claude from another conversation to act in one of these channels, such as posting a message there, you see a reply that ends "Claude isn't available in channels shared across your Enterprise Grid".
129129
130Each of these Enterprise Grid messages means the channel spans more than one workspace. The [admin entries on these messages](/docs/claude-tag/admins/troubleshooting#this-channel-is-shared-across-multiple-workspaces) explain what causes each one and what an admin can change.
130Each of these Enterprise Grid messages means the channel spans more than one workspace. The [admin entries on these messages](/docs/claude-tag/admins/troubleshooting.md#this-channel-is-shared-across-multiple-workspaces) explain what causes each one and what an admin can change.
131131
132132**How to resolve**
133133
134Move the conversation to an internal channel that belongs to a single workspace, or to a DM, and mention Claude there. For a Slack Connect channel, you can also ask your admin to [turn Claude on there](/docs/claude-tag/admins/restrict-access#slack-connect-channels).
134Move the conversation to an internal channel that belongs to a single workspace, or to a DM, and mention Claude there. For a Slack Connect channel, you can also ask your admin to [turn Claude on there](/docs/claude-tag/admins/restrict-access.md#slack-connect-channels).
135135
136136### Couldn't check this channel just now
137137
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147147
148148**How to resolve**
149149
150Mention Claude again; the check usually passes on retry. If the same channel hits this repeatedly, send your admin [the admin entry on this message](/docs/claude-tag/admins/troubleshooting#couldn%E2%80%99t-check-this-channel-just-now).
150Mention Claude again; the check usually passes on retry. If the same channel hits this repeatedly, send your admin [the admin entry on this message](/docs/claude-tag/admins/troubleshooting.md#couldn%E2%80%99t-check-this-channel-just-now).
151151
152152### Claude doesn't respond in channels that include guests
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167167
168168* Remove the guests from the channel. In Slack, open **Channel details** → **Members** and filter by "guests"; guests show a **guest** badge on their Slack profile.
169169* Move the conversation to a channel with no guests.
170* Ask a claude.ai organization owner to change the guest setting for this channel, and send them [the guest access setting](/docs/claude-tag/admins/restrict-access#restrict-guest-channels). They can let Claude reply with only the channel's own setup, or with full access. If you don't know who your organization's owners are, ask whoever set Claude up in your workspace.
170* Ask a claude.ai organization owner to change the guest setting for this channel, and send them [the guest access setting](/docs/claude-tag/admins/restrict-access.md#restrict-guest-channels). They can let Claude reply with only the channel's own setup, or with full access. If you don't know who your organization's owners are, ask whoever set Claude up in your workspace.
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172172The guest access setting restores replies, not workspace search. Claude can't search the workspace from a channel that includes guests, even when it's allowed to respond there. Removing the guests or moving the conversation to a channel with no guests restores search as well.
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189189
190190Before you share or act on a result, check the source links it posted, and ask it to show its work ("which channels did you search?" or "show me the query you ran"). If the answer is wrong, say so in the same thread with the correct answer; correcting it there is also how you steer the next attempt.
191191
192For numbers and facts that matter, the [definition-of-done habit](/docs/claude-tag/users/good-habits#give-every-task-a-definition-of-done) helps. Make "include the source for every figure" or "show me the query" part of the ask.
192For numbers and facts that matter, the [definition-of-done habit](/docs/claude-tag/users/good-habits.md#give-every-task-a-definition-of-done) helps. Make "include the source for every figure" or "show me the query" part of the ask.
193193
194194### Claude replies to every message in a thread
195195
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213213
214214**What it means**
215215
216The channel's [**Respond automatically**](/docs/claude-tag/users/when-claude-responds#turn-automatic-replies-on-or-off) setting is on. The setting is on by default.
216The channel's [**Respond automatically**](/docs/claude-tag/users/when-claude-responds.md#turn-automatic-replies-on-or-off) setting is on. The setting is on by default.
217217
218In a channel where someone has [told Claude which kinds of untagged messages to answer](/docs/claude-tag/users/when-claude-responds#what-claude-does-with-a-channel-message), it answers those kinds as well.
218In a channel where someone has [told Claude which kinds of untagged messages to answer](/docs/claude-tag/users/when-claude-responds.md#what-claude-does-with-a-channel-message), it answers those kinds as well.
219219
220220**How to resolve**
221221
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2292292. Turn off the **Respond automatically** toggle.
2302303. Click **Save**.
231231
232If the Configure page says an admin has locked the channel's settings, ask an admin to [turn automatic replies off](/docs/claude-tag/users/when-claude-responds#turn-automatic-replies-on-or-off) for the channel.
232If the Configure page says an admin has locked the channel's settings, ask an admin to [turn automatic replies off](/docs/claude-tag/users/when-claude-responds.md#turn-automatic-replies-on-or-off) for the channel.
233233
234234The **Respond automatically** setting doesn't quiet a thread Claude has already posted in. To quiet one of those threads, reply in it with an instruction such as "only respond when I @-mention you".
235235
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255255
256256**What it means**
257257
258Claude can delete only messages that the conversation's current [session](/docs/claude-tag/concepts/glossary#session) posted, so it can't delete your messages, anyone else's, or a message it posted before that session started.
258Claude can delete only messages that the conversation's current [session](/docs/claude-tag/concepts/glossary.md#session) posted, so it can't delete your messages, anyone else's, or a message it posted before that session started.
259259
260260**How to resolve**
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265265
266266* The deletion is permanent.
267267* When the deleted message started a thread that has replies, Slack keeps the replies.
268* Deleting the message from Slack doesn't remove it from the session's transcript. See [What Anthropic stores](/docs/claude-tag/concepts/data-lifecycle#what-anthropic-stores).
268* Deleting the message from Slack doesn't remove it from the session's transcript. See [What Anthropic stores](/docs/claude-tag/concepts/data-lifecycle.md#what-anthropic-stores).
269269
270270### This conversation is too long for me to process
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343343
344344**How to resolve**
345345
346An admin enables or purchases usage credits in claude.ai for your organization. Once that's done, mention Claude in the same thread to retry (adding credits doesn't restart the work on its own). The retry continues with the thread's conversation and context. [What survives between replies](/docs/claude-tag/concepts/how-it-works#what-survives-between-replies) covers what else carries over.
346An admin enables or purchases usage credits in claude.ai for your organization. Once that's done, mention Claude in the same thread to retry (adding credits doesn't restart the work on its own). The retry continues with the thread's conversation and context. [What survives between replies](/docs/claude-tag/concepts/how-it-works.md#what-survives-between-replies) covers what else carries over.
347347
348348### Claude couldn't clone a repository for this session
349349
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359359
360360**How to resolve**
361361
362Wait a few minutes, then mention Claude in the same thread to retry. If the same repository fails every time, send your admin [the GitHub access entry](/docs/claude-tag/admins/troubleshooting#github-doesn%E2%80%99t-work-in-this-channel).
362Wait a few minutes, then mention Claude in the same thread to retry. If the same repository fails every time, send your admin [the GitHub access entry](/docs/claude-tag/admins/troubleshooting.md#github-doesn%E2%80%99t-work-in-this-channel).
363363
364364### I got disconnected partway through
365365
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417417
418418**How to resolve**
419419
420Ask Claude to recreate the file, and for long-running work, ask it to commit and push early, or to post drafts into the thread as it goes, so nothing lives only in that workspace. The [definition-of-done habit](/docs/claude-tag/users/good-habits#give-every-task-a-definition-of-done) helps here. Make "push the branch" or "post the file" part of the task.
420Ask Claude to recreate the file, and for long-running work, ask it to commit and push early, or to post drafts into the thread as it goes, so nothing lives only in that workspace. The [definition-of-done habit](/docs/claude-tag/users/good-habits.md#give-every-task-a-definition-of-done) helps here. Make "push the branch" or "post the file" part of the task.
421421
422422### My old thread stopped working, but new threads are fine
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463463
464464To make an instruction stick, say so explicitly, as in `remember for this channel: always post reports as a table`. Keep saved instructions short; the per-channel memory budget is limited, and long entries crowd out everything else. For longer playbooks, store them in a repository Claude can read.
465465
466Verify what stuck by asking what it remembers about the channel. See [What Claude Tag remembers](/docs/claude-tag/users/memory).
466Verify what stuck by asking what it remembers about the channel. See [What Claude Tag remembers](/docs/claude-tag/users/memory.md).
467467
468468### A session link Claude posted shows a not-found page
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523523
524524**What it means**
525525
526The channel likely hasn't been given a connection for that service; see [what each connection adds](/docs/claude-tag/admins/add-connections).
526The channel likely hasn't been given a connection for that service; see [what each connection adds](/docs/claude-tag/admins/add-connections.md).
527527
528528**How to resolve**
529529
530Ask your admin to add one for this channel and send them [the connection scope entry](/docs/claude-tag/admins/troubleshooting#a-connection-works-in-one-channel-but-not-another). Once they have, ask Claude to use the service by name, or start a new thread, which picks up the connection on its own. If the fix worked, asking `@Claude what can you access from this channel?` in a new thread lists the service.
530Ask your admin to add one for this channel and send them [the connection scope entry](/docs/claude-tag/admins/troubleshooting.md#a-connection-works-in-one-channel-but-not-another). Once they have, ask Claude to use the service by name, or start a new thread, which picks up the connection on its own. If the fix worked, asking `@Claude what can you access from this channel?` in a new thread lists the service.
531531
532532### A connector works on claude.ai but not in Slack
533533
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537537
538538**What it means**
539539
540Where you message Claude determines which connectors apply. A channel session uses the connections an admin attached to it. Claude can also [use your personal connectors there](/docs/claude-tag/concepts/personal-connectors) for your own tasks, after you allow it. A one-to-one DM runs on your own claude.ai account and uses that account's connectors.
540Where you message Claude determines which connectors apply. A channel session uses the connections an admin attached to it. Claude can also [use your personal connectors there](/docs/claude-tag/concepts/personal-connectors.md) for your own tasks, after you allow it. A one-to-one DM runs on your own claude.ai account and uses that account's connectors.
541541
542You set up and authenticate connectors on claude.ai under **Customize > Connectors**; Slack has no connector settings of its own. The [settings map](/docs/claude-tag/concepts/settings-map) covers every settings surface.
542You set up and authenticate connectors on claude.ai under **Customize > Connectors**; Slack has no connector settings of its own. The [settings map](/docs/claude-tag/concepts/settings-map.md) covers every settings surface.
543543
544544**How to resolve**
545545
546For a channel, ask your admin to [add a connection](/docs/claude-tag/admins/add-connections) for the service. Claude can also use your [personal connectors](/docs/claude-tag/concepts/personal-connectors) for your own tasks in the channel, after you allow it.
546For a channel, ask your admin to [add a connection](/docs/claude-tag/admins/add-connections.md) for the service. Claude can also use your [personal connectors](/docs/claude-tag/concepts/personal-connectors.md) for your own tasks in the channel, after you allow it.
547547
548548For a DM, work through these in order:
549549
5505501. Check that your Claude account is connected. DM `@Claude` and it prompts you to connect if it isn't.
5515512. Check that the connector shows as connected under **Customize > Connectors** on claude.ai.
5523. For a custom connector on a Team or Enterprise plan, an Owner adds it to the organization before you can connect it; see [add a connector by URL](/docs/connectors/custom/add-unlisted#add-a-connector-by-url).
5523. For a custom connector on a Team or Enterprise plan, an Owner adds it to the organization before you can connect it; see [add a connector by URL](/docs/connectors/custom/add-unlisted.md#add-a-connector-by-url).
5535534. After connecting or reconnecting the connector on claude.ai, send Claude a new top-level direct message. A session loads its connectors when it starts, so your existing DM threads keep the set they started with and don't pick up the change.
554554
555555### Claude says it needs Claude Opus 5 to use my personal connectors
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556556
557557**What you see**
558558
559You ask Claude in a channel to do something that needs one of your [personal connectors](/docs/claude-tag/concepts/personal-connectors). Claude replies that it can't, because your Claude organization has turned off Claude Opus 5, which it needs to use your personal connectors in Slack.
559You ask Claude in a channel to do something that needs one of your [personal connectors](/docs/claude-tag/concepts/personal-connectors.md). Claude replies that it can't, because your Claude organization has turned off Claude Opus 5, which it needs to use your personal connectors in Slack.
560560
561561**What it means**
562562
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564564
565565**How to resolve**
566566
567Ask your admin to turn Claude Opus 5 back on for your organization, and send them [the admin controls for personal connectors](/docs/claude-tag/concepts/personal-connectors#admin-controls-for-personal-connectors). Once it's on, ask Claude again in the thread. Your thread keeps running on the model it was already using.
567Ask your admin to turn Claude Opus 5 back on for your organization, and send them [the admin controls for personal connectors](/docs/claude-tag/concepts/personal-connectors.md#admin-controls-for-personal-connectors). Once it's on, ask Claude again in the thread. Your thread keeps running on the model it was already using.
568568
569569### Claude says it has no internet access or can't open a link
570570
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578578
579579**How to resolve**
580580
581Send your admin the link you tried to open along with [the blocked host entry](/docs/claude-tag/admins/troubleshooting#claude-says-a-host-isn%E2%80%99t-allowed-or-it-can%E2%80%99t-reach-the-internet). While you wait, ask Claude to search for the page instead; a search often brings back enough of the content to answer. Once your admin has allowed the website, retry; if it's still blocked, start a fresh thread.
581Send your admin the link you tried to open along with [the blocked host entry](/docs/claude-tag/admins/troubleshooting.md#claude-says-a-host-isn%E2%80%99t-allowed-or-it-can%E2%80%99t-reach-the-internet). While you wait, ask Claude to search for the page instead; a search often brings back enough of the content to answer. Once your admin has allowed the website, retry; if it's still blocked, start a fresh thread.
582582
583583### Claude can't connect over SSH
584584
from line 588
588588
589589**What it means**
590590
591Every request Claude makes from a channel passes through [Agent Proxy](/docs/claude-tag/concepts/agent-identity#agent-proxy), which carries HTTP and HTTPS only. A protocol that isn't HTTP, such as SSH or a database's native wire protocol, can't cross the proxy to any host, so this isn't a connection your admin can add.
591Every request Claude makes from a channel passes through [Agent Proxy](/docs/claude-tag/concepts/agent-identity.md#agent-proxy), which carries HTTP and HTTPS only. A protocol that isn't HTTP, such as SSH or a database's native wire protocol, can't cross the proxy to any host, so this isn't a connection your admin can add.
592592
593593**How to resolve**
594594
595If the service exposes an HTTP API, ask your admin to [add a connection](/docs/claude-tag/admins/add-connections) for that instead.
595If the service exposes an HTTP API, ask your admin to [add a connection](/docs/claude-tag/admins/add-connections.md) for that instead.
596596
597597### You've reached a Claude Tag spend limit
598598
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620620
621621**What it means**
622622
623Usage hit a cap. For the **Claude Tag spend limit** message, the cap is a spend limit an admin set, either for the whole organization or [for this channel](/docs/claude-tag/admins/restrict-access#set-spend-limits), and the message reads the same for both.
623Usage hit a cap. For the **Claude Tag spend limit** message, the cap is a spend limit an admin set, either for the whole organization or [for this channel](/docs/claude-tag/admins/restrict-access.md#set-spend-limits), and the message reads the same for both.
624624
625625A rate limit looks similar but is a different problem, and raising the spend limit doesn't clear it. If your message instead says "That message didn't get through to Claude." or begins "Rate-limited delivering that message", requests arrived faster than Claude accepts them at that moment. Wait a few seconds, then send your message again.
626626
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6696691. Mention Claude again; the retry usually clears it.
6706702. If it keeps happening, the environment your account is set to use may no longer be available; check it at [`claude.ai/code`](https://claude.ai/code).
671671
672If a channel (not a DM) shows session-start failures that mention an environment, send your admin [the environment scope entry](/docs/claude-tag/admins/troubleshooting#channel-sessions-use-the-wrong-environment-or-can%E2%80%99t-find-one).
672If a channel (not a DM) shows session-start failures that mention an environment, send your admin [the environment scope entry](/docs/claude-tag/admins/troubleshooting.md#channel-sessions-use-the-wrong-environment-or-can%E2%80%99t-find-one).
673673
674674### Your Claude account is connected, but it doesn't have access in this organization
675675
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687687
688688**How to resolve**
689689
690Channels keep working while you wait, so mention `@Claude` there if you need an answer now. Then ask your admin (whoever manages your organization's Claude account at claude.ai) about your seat assignment; the [admin entry on this message](/docs/claude-tag/admins/troubleshooting#your-claude-account-is-connected-but-it-doesn%E2%80%99t-have-access-in-this-organization) covers the fix.
690Channels keep working while you wait, so mention `@Claude` there if you need an answer now. Then ask your admin (whoever manages your organization's Claude account at claude.ai) about your seat assignment; the [admin entry on this message](/docs/claude-tag/admins/troubleshooting.md#your-claude-account-is-connected-but-it-doesn%E2%80%99t-have-access-in-this-organization) covers the fix.
691691
692692### Your Claude admin has disabled sending direct messages to Claude
693693
from line 703
703703
704704**How to resolve**
705705
706Use a channel instead, or ask an Owner of your Claude organization to [turn DMs back on](/docs/claude-tag/admins/restrict-access#allow-or-disable-direct-messages).
706Use a channel instead, or ask an Owner of your Claude organization to [turn DMs back on](/docs/claude-tag/admins/restrict-access.md#allow-or-disable-direct-messages).
707707
708708### Group DMs aren't supported yet
709709
from line 722
722722
723723**How to resolve**
724724
725Ask Claude in a channel or a one-to-one DM instead. If you're an admin, [Group DMs](/docs/claude-tag/admins/restrict-access#group-dms) covers how who is in a group DM, and how Slack shares it, can change whether Claude answers.
725Ask Claude in a channel or a one-to-one DM instead. If you're an admin, [Group DMs](/docs/claude-tag/admins/restrict-access.md#group-dms) covers how who is in a group DM, and how Slack shares it, can change whether Claude answers.
726726
727727### Agents can only be added at the start of direct messages
728728
from line 745
745745
746746## Related resources
747747
748* [Control when Claude Tag responds](/docs/claude-tag/users/when-claude-responds): what makes Claude reply without an @-mention, and the controls that turn those replies off
749* [How Claude Tag works](/docs/claude-tag/concepts/how-it-works): why behavior differs by channel and thread
748* [Control when Claude Tag responds](/docs/claude-tag/users/when-claude-responds.md): what makes Claude reply without an @-mention, and the controls that turn those replies off
749* [How Claude Tag works](/docs/claude-tag/concepts/how-it-works.md): why behavior differs by channel and thread
750750* [Give feedback](https://support.claude.com): report a bug from the thread where it happened
751751
No line in this hunk matches that.