Use Claude Code in the cloud changedclaude-code-on-the-web
Nearest release: v2.1.299, published under an hour before upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 14 Oct 2026 01:06 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 14 Oct 2026 01:07 UTC.
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408408| Message | What it means |
409409| - | - |
410410| `Cloud sessions aren't available with <provider>. They run on Anthropic's infrastructure and require an Anthropic account.` | Claude Code is configured for a third-party provider. The message names the provider with the label your configuration uses, such as `Amazon Bedrock` or `Google Vertex AI`. Remove that provider's configuration, for example by unsetting `CLAUDE_CODE_USE_BEDROCK`, and sign in with an Anthropic account (`claude auth login`). |
411| `Cloud sessions are disabled by your organization's policy. Contact your organization admin to enable them.` | The `allow_remote_sessions` organization policy is off. |
412| `Couldn't verify your organization's policy for cloud sessions. Check your network connection and try again.` | Claude Code couldn't fetch your organization's policy, so it refuses the send rather than assume cloud sessions are allowed. Check your network connection and retry. |
411| `Cloud sessions are disabled by your organization's policy. Contact your organization admin to enable them.` | Your organization's `allow_remote_sessions` policy is off; see [Cloud sessions are disabled by your organization's policy](/docs/en/errors#cloud-sessions-are-disabled-by-your-organizations-policy). If the message instead names a credential this session is using, see [Cloud sessions use your claude.ai login](/docs/en/errors#cloud-sessions-use-your-claude-ai-login). |
412| `Couldn't verify your organization's policy for cloud sessions. Check your network connection and try again.` | Claude Code hasn't finished loading your organization's policy, so it refuses the send rather than assume cloud sessions are allowed. Check your network connection and retry. |
413| `Cloud sessions aren't available:` followed by a cause | Loading your organization's policy failed, and the rest of the message says how. Act on the cause it names; see [Couldn't verify your organization's policy for cloud sessions](/docs/en/errors#couldnt-verify-your-organizations-policy-for-cloud-sessions). |
413414| `Attaching to an existing cloud session is not enabled for your account.` | You ran `--cloud <session-id>` without `-p`. Send the message with `claude -p "your message" --cloud <session-id>`. |
414415| `Session not found: <id>` | The ID or URL doesn't match a session you can access. Check it against the session's claude.ai/code URL. |
415416| `cloud session <id> is archived and cannot accept new messages` | The session has been archived. Start a new session instead. |
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