Claude apps gateway deployment and operations changedclaude-apps-gateway-deploy
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177177
178178### Data flow
179179
180| Data | Path | Sent to Anthropic by the gateway |
181| ------------------------------------------------------------------------------------------------- | ------------------------------------------------------------ | -------------------------------------------------- |
182| Inference (prompts, completions) | CLI → gateway → your upstream | Only if the Anthropic API is a configured upstream |
183| Telemetry (OTLP metrics, plus [opt-in logs and traces](/docs/en/claude-apps-gateway-config#telemetry)) | CLI → gateway → your collector | Never |
184| Identity (email, groups, sub) | IdP → gateway → JWT → CLI; the CLI stamps it on OTLP exports | Never |
185| Managed settings | Your gateway YAML → CLI | Never |
186| Audit log | Gateway stderr → your aggregator | Never |
180| Data | Path | Sent to Anthropic by the gateway |
181| ------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------- |
182| Inference (prompts, completions) | CLI → gateway → your upstream | Only if the Anthropic API is a configured upstream |
183| Telemetry (OTLP metrics, plus [opt-in logs and traces](/docs/en/claude-apps-gateway-config#telemetry)) | CLI → gateway → your collector | Never |
184| Identity (email, groups, sub) | IdP → gateway → JWT → CLI; the CLI stamps it on OTLP exports. If you turn on [`forward_user_identity`](/docs/en/claude-apps-gateway-config#per-user-identity-headers-for-a-proxy-you-run), the gateway also sends the developer's email and IdP subject as headers to your proxy | Never |
185| Managed settings | Your gateway YAML → CLI | Never |
186| Audit log | Gateway stderr → your aggregator | Never |
187187
188188### Threat model summary
189189
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252252| Login works locally but fails behind an ALB | `public_url` still names the local or inner `http://` origin, so the IdP gets the wrong `redirect_uri` | Set `listen.public_url` to the external `https://` origin and register `<public_url>/oauth/callback` with the IdP |
253253| Developer sees the trust prompt repeatedly | TLS cert is rotating per replica or per request | Use a stable cert at the ingress, or terminate TLS once and run replicas over plain HTTP internally |
254254| CLI `/login`: "Could not verify the gateway's TLS certificate" or `SELF_SIGNED_CERT_IN_CHAIN` | Gateway's TLS chain is signed by a private CA not in the CLI host's trust store | Claude Code reads the OS trust store by default on the native binary and on Node 22.15 or later; [`CLAUDE_CODE_CERT_STORE`](/docs/en/network-config#ca-certificate-store) controls this behavior. If the CA is installed in the OS trust store, ensure developers are on a current runtime. Otherwise set `NODE_EXTRA_CA_CERTS` to the CA certificate PEM before launching. The first-connect fingerprint prompt still applies. |
255| CLI `/login` completes the browser sign-in, then the session ends with `Cloud gateway sign-in was not completed` and a TLS certificate mismatch | On the first request after sign-in, the gateway presented a certificate that doesn't match the fingerprint Claude Code pinned, so Claude Code kept no gateway credential. The usual causes are replicas behind one address that serve different certificates, or something on the network path that intercepts TLS. | Serve one certificate for the hostname, for example by terminating TLS once at the ingress, then have the developer run `/login` again. If that certificate differs from the pinned one, Claude Code shows the [trust prompt](/docs/en/claude-apps-gateway#connect-developers) again with a warning that the certificate changed. |
256
257The mismatch message includes the gateway hostname and the first 16 characters of each fingerprint, the pinned one and the presented one.
258
259If Claude Code reports `couldn't load your organization's managed settings` after a gateway sign-in, Claude Code names the reason, restarts in place, and resumes the conversation. If Claude Code can't restart, for example in a background session, Claude Code ends the session and keeps the sign-in.
255260
256261## Related
257262
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