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HomeDocsClaude Documentation 8 Oct 2026
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Troubleshoot Claude Tag in channels and DMs changedclaude-tag/users/troubleshooting

Nearest release: v2.1.295, published an hour before upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.

Upstream edited this page at 8 Oct 2026 19:35 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 8 Oct 2026 19:37 UTC.

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31313. **Is Claude Tag turned on for this channel?** Mention it again now that it's invited. **Works**: it reacts and replies. **Fails**: Claude replies in one of these ways, and each needs your admin:
3232 * **A notice that starts "Claude isn't on in this channel yet"**: your admin hasn't finished setting up Claude Tag. Send them [Launch Claude Tag](/docs/claude-tag/admins/setup-overview#launch-claude-tag).
3333 * **A notice that says "Claude is disabled in this channel"**: Claude Tag is turned off for the channel, its workspace, or the organization. Send them [Claude is disabled in this channel](/docs/claude-tag/admins/troubleshooting#claude-is-disabled-in-this-channel).
34 * **A reply that behaves like the earlier Claude in Slack**: the channel is set to **Legacy**. Replies have no channel memory, and pull requests open under your name rather than Claude's. Send them [Migrate from the earlier Claude in Slack](/docs/claude-tag/admins/restrict-access#migrate-from-the-earlier-claude-in-slack).
34 * **A notice that the legacy Claude in Slack bot is retired**: the channel is still set to **Legacy**. Send them [The legacy Claude in Slack bot is retired](/docs/claude-tag/admins/troubleshooting#the-legacy-claude-in-slack-bot-is-retired-effective-october-5-2026).
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3636If `@Claude` still gets no reaction and no reply after all three, send the [admin entries for a silent workspace](/docs/claude-tag/admins/troubleshooting#nothing-responds) to an admin. For silence in one channel, send them to your Claude admin. For silence across a whole workspace or a whole Enterprise Grid, send them to whoever administers Slack for you, because the fix usually needs a Slack admin.
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