Your account changedgovernment/account/overview

Nearest release: v2.1.295, published an hour after upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.

Upstream edited this page at 8 Oct 2026 17:13 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 8 Oct 2026 17:37 UTC.

Upstream edited 8 Oct 2026 17:13 UTC

Recorded here 8 Oct 2026 17:37 UTC

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1313## What's here

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15<Frame caption="Video: Your account, usage limits, and getting help (1 min 57 s). Narrated with an AI-generated voice, with on-screen captions.">

16 <video controls preload="metadata" playsInline className="w-full aspect-video" src="https://mintcdn.com/claude-ai/gGFKuNSbKYs4JMmK/images/government/videos/user-05-your-account-usage-limits-and-getting-help.mp4?fit=max&auto=format&n=gGFKuNSbKYs4JMmK&q=85&s=691f1dc9497295c364c0e8f81020b942" aria-label="Video walkthrough: Your account, usage limits, and getting help" data-path="images/government/videos/user-05-your-account-usage-limits-and-getting-help.mp4" />

17</Frame>

19<Accordion title="Transcript">

20 Your account pages are in the web portal. In a browser, open your agency's Claude for Government address and sign in. Account shows your email, organization, role, and seat tier, all read-only.

22 Usage shows your allowance: a 5-hour window and a 7-day window, each with the share you have used and when it resets. If either reaches 100 percent, Claude pauses until that window resets. Claude Desktop itself does not show this allowance.

24 Sessions lists every place you are signed in, whether in a browser or in Claude Desktop, and when each sign-in began. To sign out a computer you no longer have, select Sign out on its row.

26 In the app, your session ends after a period of inactivity that your agency sets, 24 hours unless they change it. Claude then tells you that you have been signed out and asks you to sign in again.

28 Select Sign in again. Your browser opens to confirm it is you, and then you are back in the same conversation. Your chats stay on your computer.

30 If something isn't working, your help desk may ask for a diagnostic report. From Help, choose Troubleshooting, then Generate Diagnostic Report.

32 The dialog lists what goes in: app and system details, your configuration with secrets removed, network checks, and recent errors. It never includes your conversations. Select Export to file and attach the file to your ticket.

34 Who to ask: your organization's owner for a seat, a larger allowance, or a wrong organization or role. Your IT help desk for anything about the app on your computer. Your administrators can take it from there.

35</Accordion>

1537* The [**Account**](/docs/government/account/profile) tab shows who you are, including your name, email address, organization, role, and seat tier. Everything on this tab is read-only. Your name and email come from your agency's directory; your organization, role, and seat tier are set by your directory or by an administrator.

1638* The [**Usage**](/docs/government/account/usage) tab shows how much of your personal allowance you have used in the current 5-hour and 7-day windows, and when each one next resets. If you have hit a limit and Claude is paused, this tab is marked with a pulsing indicator in the navigation so you can spot it at a glance.

1739* The [**Sessions**](/docs/government/account/sessions) tab lists every browser and desktop application where you are currently signed in, with the option to sign any of them out remotely.