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HomeDocsClaude Documentation 17 Aug 2026
One change · claude-docs

Connect Claude Desktop to Claude for Government changedgovernment/deploy-desktop/configure

Nearest release: v2.1.234, published under an hour after this site recorded the change. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.

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First seen 14 Aug 2026 this site's first read of the page
Recorded edits26to this page, all time

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196196 
197197## Troubleshooting
198198 
199| What you see | Likely cause | What to do |
200| --------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
201| Only the claude.ai sign-in screen; no organization option | The configuration never reached the app: the profile was not delivered, a key name is misspelled, the value is in the wrong location or registry type, or the app was not relaunched after the change | Verify delivery in your management console, generate a diagnostic report and check its Configuration section, then fully quit and reopen the app |
202| Sign-in times out, or the browser says the code expired | The app stops waiting after about five minutes | Cancel and start sign-in again; a fresh code is issued |
203| The diagnostic report or `main.log` shows "Managed configuration is invalid; local settings are disabled until it is fixed" | The app detected a managed profile but could not read any of its values | Correct the profile and redeploy; the report's Configuration section names each key that failed |
204| Signed in, but the model picker is empty | The user has no seat tier, or none of the tier's models is available in Claude for Government | Have an organization owner check the user's seat on the [Users](/docs/government/org-admin/users) page and the tier's models on the [Seat tiers](/docs/government/org-admin/seat-tiers) page |
199| What you see | Likely cause | What to do |
200| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
201| Only the claude.ai sign-in screen; no organization option | The configuration never reached the app: the profile was not delivered, a key name is misspelled, the value is in the wrong location or registry type, or the app was not relaunched after the change | Verify delivery in your management console, generate a diagnostic report and check its Configuration section, then fully quit and reopen the app |
202| Sign-in times out, or the browser says the code expired | The app stops waiting after about five minutes | Cancel and start sign-in again; a fresh code is issued |
203| The diagnostic report or `main.log` shows "Managed configuration is invalid; local settings are disabled until it is fixed" | The app detected a managed profile but could not read any of its values | Correct the profile and redeploy; the report's Configuration section names each key that failed |
204| Signed in, but the model picker is empty, or the app shows a **Configuration can't be used** banner whose **Details** or **Copy report for IT** text says the provider returned no usable models | The user has no seat tier, or none of the tier's models is available in Claude for Government, so the app received an empty model list. Nothing is wrong with the device's configuration | Have an organization owner check the user's seat tier on the [Users](/docs/government/org-admin/users) page and the tier's models on the [Seat tiers](/docs/government/org-admin/seat-tiers) page |
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206206For anything else, the app writes its log to `~/Library/Logs/Claude-3p/main.log` on macOS, `%LOCALAPPDATA%\Claude-3p\logs\main.log` on Windows, and `~/.config/Claude-3p/logs/main.log` on Linux. The log records which configuration keys were read or dropped and why. The diagnostic report from the verification checklist produces a bundle, without conversation content, that you can send to your Anthropic representative.
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