Troubleshoot Claude Tag in channels and DMs changedclaude-tag/users/troubleshooting
Nearest release: v2.1.290, published under an hour before upstream edited the page. Shown because the two are within 24 hours of each other. Nothing here says the release caused the edit.
Upstream edited this page at 5 Oct 2026 18:54 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 5 Oct 2026 19:07 UTC.
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684684**How to resolve**
685685
686Use a channel instead, or ask your admin about enabling DMs.
686Use a channel instead, or ask an Owner of your Claude organization to [turn DMs back on](/docs/claude-tag/admins/restrict-access#allow-or-disable-direct-messages).
687687
688688### Group DMs aren't supported yet
689689
No line in this hunk matches that.