Troubleshoot Claude Tag in channels and DMs changedclaude-tag/users/troubleshooting
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Upstream edited this page at 2 Oct 2026 23:33 UTC, give or take a minute or two: the time comes from Anthropic’s own sitemap rather than from a commit. This site recorded the change at 2 Oct 2026 23:37 UTC.
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698698Claude can't answer in this group DM. These are the usual causes:
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700* Claude doesn't work in group DMs for your organization. It works in [group DMs](/docs/claude-tag/users/group-dms) on the Team plan, and for some organizations on the Enterprise plan.
701700* The group DM includes someone from another company, through Slack Connect.
702* Your company uses Slack Enterprise Grid, and Slack shares the group DM across the Grid's workspaces.
701* Your company uses Slack Enterprise Grid, and the people in the group DM share no workspace.
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704703**How to resolve**
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706Ask Claude in a channel or a one-to-one DM instead. No admin setting makes Claude work in group DMs for an organization. If you're an admin, [Group DMs](/docs/claude-tag/admins/restrict-access#group-dms) covers how who is in a group DM, and how Slack shares it, can change whether Claude answers.
705Ask Claude in a channel or a one-to-one DM instead. If you're an admin, [Group DMs](/docs/claude-tag/admins/restrict-access#group-dms) covers how who is in a group DM, and how Slack shares it, can change whether Claude answers.
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708707### Agents can only be added at the start of direct messages
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