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### What Claude can do with a work or school Microsoft account ### What Claude can do with a personal Microsoft account
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33> Connect SharePoint, OneDrive, Outlook, and Teams to Claude so it can search, analyze, and act on your Microsoft 365 information
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5The Microsoft 365 connector lets Claude search, analyze, and act on information across SharePoint, OneDrive, Outlook, and Teams, using the access your own Microsoft 365 account already has. It's available on every Claude plan: Free, Pro, Max, Ultra, Team, and Enterprise. It requires a work or school Microsoft account, and a Microsoft Entra Global Administrator must grant tenant consent for your Microsoft organization.
5The Microsoft 365 connector lets Claude search, analyze, and act on information across SharePoint, OneDrive, Outlook, and Teams, using the access your own Microsoft 365 account already has. It's available on every Claude plan: Free, Pro, Max, Ultra, Team, and Enterprise. Each kind of Microsoft account has its own requirements:
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7By the end of this page you have the connector set up for your organization and your own account connected, and you have asked Claude a first question that draws on Microsoft 365.
7* **Work or school account**: a Microsoft Entra Global Administrator must grant tenant consent for your Microsoft organization
8* **Personal account**: on Free, Pro, Max, and Ultra plans, you can connect a personal Microsoft account, such as an Outlook.com, Hotmail, Live, or MSN account. It connects Outlook and OneDrive, and you don't need an administrator to set it up. Team and Enterprise plans support work or school accounts only.
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10By the end of this page you have the connector set up and your own account connected, and you have asked Claude a first question that draws on Microsoft 365.
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912> [!NOTE]
1013>
1114> * If your organization runs Claude Desktop on third-party inference, see [Connect to Microsoft 365](https://claude.com/docs/third-party/claude-desktop/connectors-m365.md) instead
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1316
1417## Review what Claude can do
1518
16All access is delegated: Claude acts on your behalf and can read or change only what your Microsoft 365 account can already read or change. The table lists what Claude can do in each service; the write column applies only when your administrators have turned on [write actions](#write-actions).
19All access is delegated: Claude acts on your behalf and can read or change only what your Microsoft 365 account can already read or change.
1720
21### What Claude can do with a work or school Microsoft account
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23The table lists what Claude can do in each service with a work or school account. The write column applies only when your administrators have turned on [write actions](#write-actions).
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1825| Service | Read and search | Write |
1926| - | - | - |
20| **SharePoint and OneDrive** | Search and analyze documents across SharePoint sites and OneDrive libraries | Create and update files in SharePoint |
27| **SharePoint and OneDrive** | Search and analyze documents across SharePoint sites and OneDrive libraries | Create and update files in OneDrive and SharePoint |
2128| **Outlook** | Search email threads and archived email | Send mail and manage drafts, labels, mail filters, and automatic replies; create, update, and delete calendar events and find meeting times |
2229| **Teams Calendar** | Review meeting information, summaries, and attendance | None |
2330| **Teams Chat** | Read channel and chat discussions | Send chat and channel messages |
2431
32### What Claude can do with a personal Microsoft account
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34On Free, Pro, Max, and Ultra plans, you can connect a personal Microsoft account. The table lists what Claude can do in each service with a personal account.
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36| Service | Read and search | Write |
37| - | - | - |
38| **OneDrive** | Search your own OneDrive, including shared items you've added to it | Create and update files |
39| **Outlook** | Search your email and calendar | Draft and send email, and manage calendar events |
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41A personal account doesn't include SharePoint, Teams, meeting summaries, mail filters, automatic replies, shared mailboxes or calendars, or finding times when other people are free. For what a personal account includes, see [Connect to Microsoft 365](https://support.claude.com/en/articles/15183774-connect-to-microsoft-365) in the help center.
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2543## Set up the connector
2644
2745What you do first depends on your Claude plan:
2846
29* **Free, Pro, Max, and Ultra**: there's no organization-level step in Claude. Skip to [Connect your account](#connect-your-account). A Microsoft Entra Global Administrator still needs to grant tenant consent for your Microsoft organization
47* **Free, Pro, Max, and Ultra**: there's no organization-level step in Claude. Skip to [Connect your account](#connect-your-account). For a work or school account, a Microsoft Entra Global Administrator still needs to grant tenant consent for your Microsoft organization.
3048* **Team and Enterprise**: a Claude Owner or Primary Owner [adds the connector for the organization](#add-the-connector-for-your-organization) first, and then each member connects their account
3149
3250### Prerequisites
3351
34Check these before you start:
52For a work or school account, check these before you start:
3553
36* A work or school Microsoft account on a Microsoft Entra tenant. Personal accounts such as outlook.com, hotmail.com, or live.com aren't supported
54* An account on a Microsoft Entra tenant
3755* Global Administrator access to the Microsoft Entra tenant
3856* On Team and Enterprise plans: the Owner or Primary Owner role in Claude, and active Microsoft 365 accounts for all users
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58On Free, Pro, Max, and Ultra plans, you don't need any of these to connect a personal Microsoft account.
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4060### Add the connector for your organization
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4262On Team and Enterprise plans, an Owner or Primary Owner adds the connector once for everyone. The steps below are the automatic setup, which is the recommended path.
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6282### Connect your account
6383
64Once the connector is available to you, connect your own Microsoft 365 account.
84Once the connector is available to you, connect your own Microsoft 365 account. To connect a personal Microsoft account on a Free, Pro, Max, or Ultra plan, use Claude on the web. Once you've connected Microsoft 365, you can also use it in Claude for iOS and Claude for Android.
6585
6686**1. Open your connectors**
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7494**3. Sign in to Microsoft**
7595
76Sign in with your work or school Microsoft credentials.
96If you're asked which account to connect, select the option that matches your account, **Personal account** or **Work or school account**. Sign in with that account when prompted.
7797
7898When the connection succeeds, the **Connect** button on the Microsoft 365 connector changes to **Disconnect**. For the member walkthrough, see [Connect to Microsoft 365](https://support.claude.com/en/articles/15183774-connect-to-microsoft-365) in the help center.
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87107* Draft a reply to the latest email about the vendor contract
88108* Schedule a 30-minute sync with the design team next week
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90Claude's answer draws on the documents, email, and Teams content it found. Requests that change something, such as the last two examples, work only when write actions are turned on for you; otherwise Claude can still read and search.
110Examples that name SharePoint or Teams need a work or school account.
91111
112Claude's answer draws on the Microsoft 365 content it found. Requests that change something, such as the last two examples, need [write actions](#write-actions). With a work or school account, your administrators control them. Without write actions, Claude can still read and search.
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92114## Write actions
93115
94Claude can take actions in Outlook, SharePoint, and Teams, as listed in the write column of [Review what Claude can do](#review-what-claude-can-do). Read and search tools work the same whether or not write actions are enabled. Claude can't attach files to the drafts it creates.
116Claude can take actions in Outlook, OneDrive, SharePoint, and Teams, as listed in the write columns of [Review what Claude can do](#review-what-claude-can-do). Read and search tools work the same whether or not write actions are enabled. Claude can't attach files to the drafts it creates.
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96Your organization's administrators control write actions in two places: the connector's permissions in Microsoft Entra, and the Microsoft 365 connector configuration under **Organization settings > Connectors**.
118Write actions are available in these ways:
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120* **Work or school account**: your organization's administrators control write actions in the connector's permissions in Microsoft Entra and in the Microsoft 365 connector configuration under **Organization settings > Connectors**
121* **Personal account**: write actions in Outlook and OneDrive are available once you connect
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98123### Approve the write permissions
99124
100125If your tenant approved the connector before a write permission (mail, calendar, mailbox settings, file writes, or Teams messages) was added, a Microsoft Entra Global Administrator or Application Administrator approves the added permissions once for the tenant. Reconnecting doesn't add them. See [Approve permissions added to the connector](#approve-permissions-added-to-the-connector).
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117142
118143## Permissions
119144
120All permissions are delegated: Claude acts on behalf of users and can only access and change content that you already have permission to access and change in Microsoft 365. Write actions are available when your administrators enable them, as described in [Write actions](#write-actions).
145All permissions are delegated: Claude acts on behalf of users and can only access and change content that you already have permission to access and change in Microsoft 365. For a work or school account, your administrators control write actions, as described in [Write actions](#write-actions).
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122147### Approve permissions added to the connector
123148
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153178>
154179> If sign-in fails, work through these checks:
155180>
156> * Confirm you're signing in with your work or school Microsoft 365 credentials, not a personal account
157> * Check that your Microsoft 365 license is active
158> * Review your organization's third-party app policies
181> * Confirm you chose the option that matches your account, **Personal account** or **Work or school account**. Each option accepts only that kind of account.
182> * If you have a work or school account and weren't asked which account to connect, confirm you're signing in with that account. Team and Enterprise plans support work or school accounts only.
183> * On Free, Pro, Max, and Ultra plans, if you have a personal Microsoft account and weren't asked which account to connect, make sure you're using Claude on the web. Microsoft 365 may also already be connected. To switch between a work or school account and a personal account, go to [**Customize > Connectors**](https://claude.ai/customize/connectors), select **Disconnect** on **Microsoft 365**, and connect again.
184> * For a work or school account, also check that your Microsoft 365 license is active and review your organization's third-party app policies
159185> * Try a different browser, or clear cookies and cache and sign in again
160186
161187> [accordion] Documents not found
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165191> * Confirm you can open the document directly in Microsoft 365
166192> * Make sure the document is stored in SharePoint or OneDrive, not only on your computer
167193> * Wait and retry for recently uploaded documents, which can take time to index
168> * Name the specific SharePoint site, or search by the exact filename
194> * Search by the exact filename
195> * With a work or school account, name the specific SharePoint site
169196
170197> [accordion] Incomplete search results
171198>