One read of Claude Documentationclaude-docs-20261001T223709Z
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1-8 of 8claude-tag/admins/add-connections Changed · +5 / -5 lines
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77<BetaNote />
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9<Tip>Claude starts delivering work before you connect anything. On Slack content alone, it can [catch a team up on a channel or thread](/docs/claude-tag/users/use-cases/catch-up), [triage a request channel](/docs/claude-tag/users/use-cases/triage-requests), [turn a discussion into a doc](/docs/claude-tag/users/use-cases/create-artifacts), and [track a project from channel history](/docs/claude-tag/users/use-cases/track-projects). Connections multiply what it can do from there; each one adds a system Claude can act in beyond Slack.</Tip>
9<Tip>Claude starts delivering work before you connect anything. On Slack content alone, it can [catch a team up on a channel or thread](/docs/claude-tag/users/use-cases/catch-up), [triage a request channel](/docs/claude-tag/users/use-cases/triage-requests), [turn a discussion into a doc](/docs/claude-tag/users/use-cases/create-artifacts), and [track a project from channel history](/docs/claude-tag/users/use-cases/track-projects).</Tip>
1010
1111## Your first Access bundle
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4444
4545Six categories cover most of the work teams hand to Claude. Any service with an HTTP API can be added; start with the categories that match what your teams already do.
4646
47Read-only connections are most useful in combination: an answer that joins the ticket, the deploy, and the error rate needs all three systems connected. Connecting many systems read-only is a different decision from granting write access anywhere.
47Read-only connections are most useful in combination: an answer that joins the ticket, the deploy, and the error rate needs all three systems connected.
4848
4949| Connect | Examples | Recommended access | What it adds |
5050| :- | :- | :- | :- |
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213213
214214## Attach plugins
215215
216A connection grants access; a plugin teaches Claude how to use it well. A plugin is a packaged set of skills: reusable instructions for working with a specific tool or following a specific process. Attach a plugin to the same Access bundle or scope that carries the connection, so the credential arrives with directions for using it.
216A plugin is a packaged set of skills: reusable instructions for working with a specific tool or following a specific process. Attach a plugin to the same Access bundle or scope that carries the connection, so the credential arrives with directions for using it.
217217
218A Datadog API key, for example, makes the API reachable, and a Datadog plugin tells Claude which endpoints answer which questions. Once you turn a plugin on for a bundle or add it to a scope, sessions in the channels that bundle or scope covers pick up the plugin automatically. Nobody in those channels has to turn that plugin on. A channel member can also add a plugin available to your organization, by asking Claude in the channel or from the channel's [Configure page](/docs/claude-tag/users/good-habits#configure-claude-for-a-channel), unless an admin has [restricted editing to admins](/docs/claude-tag/admins/attach-to-scope#restrict-who-can-set-channel-instructions).
218A Datadog API key, for example, makes the API reachable, and a Datadog plugin tells Claude which endpoints answer which questions. Once you turn a plugin on for a bundle or add it to a scope, sessions in the channels that bundle or scope covers pick up the plugin automatically. A channel member can also add a plugin available to your organization, by asking Claude in the channel or from the channel's [Configure page](/docs/claude-tag/users/good-habits#configure-claude-for-a-channel), unless an admin has [restricted editing to admins](/docs/claude-tag/admins/attach-to-scope#restrict-who-can-set-channel-instructions).
219219
220220Anthropic provides plugins for common tools and processes, and you can add your own from a [skills repository](/docs/claude-tag/admins/skills-repo). To give Claude organization-wide skills, package them as a plugin.
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## Connect a service that has no guide
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3535Services marked (custom) have no preset button. Add them with **Custom tool** following their guide.
3636
37The presets and guides cover common services, not the full set Claude can connect to. Any app with an API can be added as a custom connection or a custom MCP server. See [Connect a custom service](/docs/claude-tag/admins/connections/custom) for the credential types and form fields.
37## Connect a service that has no guide
38
39You can add any app that has an API as a custom connection or a custom MCP server, including services this page has no guide for. See [Connect a custom service](/docs/claude-tag/admins/connections/custom) for the credential types and form fields.
3840
3941## When a connection fails after setup
4042
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9This page covers errors you might hit setting up and administering Claude Tag: Slack app permissions, guest and shared channels, console errors, channels and threads where nothing responds, access and connections, and session starts. Each entry has the same three parts: what you see, what it means, and how to resolve it.
9This page covers errors you might hit setting up and administering Claude Tag: Slack app permissions, guest and shared channels, console errors, channels and threads where nothing responds, access and connections, and session starts.
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1111<Note>For problems people can resolve on their own in a channel, like a missing reply or a thread that lost its work, see [Troubleshoot Claude Tag in channels and DMs](/docs/claude-tag/users/troubleshooting).</Note>
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5353> This workspace's Claude app installation is out of date — it hasn't granted the \[permission name] permission(s). I can't create a link code until a Slack admin reinstalls the Claude app or approves its updated permissions. Once that's done, ask me to link again.
5454
55Two phrases in the message are links:
56
57* **reinstalls the Claude app** opens the reinstall flow. The fix below starts from this link.
58* **approves its updated permissions** opens Slack's Manage apps page for the workspace.
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6055On Enterprise Grid the message names "this Slack organization's Claude app installation" and asks a Slack organization admin to reinstall the org-wide app. The org-wide reinstall works from inside one of the Grid's workspaces with **Install to entire organization**, following the steps in [Claude is silent everywhere on Enterprise Grid](#claude-is-silent-everywhere-on-enterprise-grid).
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6257Sometimes the reply issues a code anyway, with a footnote that the install "is out of date". The reinstall steps below clear the footnote too.
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109104
110105**What it means**
111106
112Slack reports that the person who ran `@Claude connect` doesn't hold the workspace admin role, so no pairing code was issued. This reply is itself the signal, and there's nothing else to check. The Claude Owner role doesn't satisfy the check; it's the Slack-side role that matters.
107Slack reports that the person who ran `@Claude connect` doesn't hold the workspace admin role, so no pairing code was issued. The Claude Owner role doesn't satisfy the check; it's the Slack-side role that matters.
113108
114109**How to resolve**
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183178Either value applies to every guest channel that scope covers. To limit the change to one channel, set the value on the channel's own scope.
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185Either value restores replies, not workspace search. Claude can't search the workspace from a channel that includes guests, even under **Full access**. Removing the guests restores search as well.
180Claude can't search the workspace from a channel that includes guests, even under **Full access**. Removing the guests restores search as well.
186181
187182If the fix worked, a mention in the channel gets a reply.
188183
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318313**What it means**
319314
320The request that loads your scope list from Claude's backend failed; it isn't a Slack permissions problem, and your configuration is intact. The page shows the error instead of an empty list so that a failed load doesn't look like an unconfigured workspace.
315The request that loads your scope list from Claude's backend failed; it isn't a Slack permissions problem, and your configuration is intact.
321316
322317**How to resolve**
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516511**How to resolve**
517512
518The fix is in claude.ai admin settings, not in Slack. An Owner turns Claude Tag on at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag) and [pairs the workspace](/docs/claude-tag/admins/setup-overview#pair-your-slack-workspace). If the workspace is already paired, check the **Claude Tag version** on the channel's scope, then on its workspace's, and set it to **New** or **Inherit**; see [Migrate from the earlier Claude in Slack](/docs/claude-tag/admins/migrate-from-earlier). Once Claude Tag is on and the workspace is paired, the notice stops appearing.
513An Owner turns Claude Tag on at [`claude.ai/admin-settings/claude-tag`](https://claude.ai/admin-settings/claude-tag) and [pairs the workspace](/docs/claude-tag/admins/setup-overview#pair-your-slack-workspace). If the workspace is already paired, check the **Claude Tag version** on the channel's scope, then on its workspace's, and set it to **New** or **Inherit**; see [Migrate from the earlier Claude in Slack](/docs/claude-tag/admins/migrate-from-earlier). Once Claude Tag is on and the workspace is paired, the notice stops appearing.
519514
520515### Claude Tag is turned off for your organization
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4040That last one is the general-purpose trail: because you provisioned the credential, the connected service's audit log shows everything Claude did there, under an account your security team already monitors.
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42[Verify your setup](/docs/claude-tag/admins/setup-overview#verify-your-setup) uses this check to validate a new connection.
43
4442## See what's scheduled in a channel
4543
4644Anyone in the channel can see its standing work. Ask in the channel:
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2323<Note>If your Google Cloud project uses VPC Service Controls, an IP-based access level doesn't admit Claude's queries through the [BigQuery connection](/docs/claude-tag/admins/connections/bigquery). See [Allow the connection through a VPC Service Controls perimeter](/docs/claude-tag/admins/connections/bigquery#allow-the-connection-through-a-vpc-service-controls-perimeter) on the BigQuery page.</Note>
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25Allowlist changes on enterprise systems can take days to take effect, which is why the [prerequisites for setup](/docs/claude-tag/admins/setup-overview) send you here before you start setup.
26
2725## Internet reachability
2826
2927<Warning>A connected service must accept traffic from the internet (restricted by IP allowlist if you like). A service reachable only inside your private network can't be connected; private networking such as PrivateLink or VPC peering is not supported.</Warning>
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149149 </Step>
150150</Steps>
151151
152To finish this step later, select **Skip** and confirm past the warning that Claude won't be able to act in the unconnected tools. Claude still works from what's in Slack: it can catch a team up on a channel, turn a thread into a doc, and search the web. It can't act in a tool until that tool is connected. See [Give Claude access](/docs/claude-tag/admins/add-connections) for what access to give each account, and the [per-service connection guides](/docs/claude-tag/admins/connections/overview) for the credential fields per tool.
152To finish this step later, select **Skip** and confirm past the warning that Claude won't be able to act in the unconnected tools. Claude still works from what's in Slack: it can catch a team up on a channel, turn a thread into a doc, and search the web. See [Give Claude access](/docs/claude-tag/admins/add-connections) for what access to give each account, and the [per-service connection guides](/docs/claude-tag/admins/connections/overview) for the credential fields per tool.
153153
154154## Launch Claude Tag
155155
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1313## Pair another workspace
1414
15You can connect multiple Slack workspaces to one Claude organization. After the first pairing, the page no longer opens on setup, and the Slack row appears under **Where Claude Tag works**.
15You can connect multiple Slack workspaces to one Claude organization.
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17The reverse doesn't hold. A Slack workspace or Enterprise Grid pairs with one Claude organization at a time.
17A Slack workspace or Enterprise Grid pairs with one Claude organization at a time.
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1919To move a pairing to a different Claude organization, an Owner in the organization that currently holds it must [disconnect it](#revoke-a-pairing) first. Until then, the console refuses the new pairing as [already connected to a different organization](/docs/claude-tag/admins/troubleshooting#already-connected-to-a-different-organization). Once the pairing moves, changes the previous organization's admins make in their settings no longer reach that workspace.
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191191
192192### Common uses
193193
194The list below covers common ways teams use Claude Tag. Each link opens a guide with the prompts to paste and the connections the task needs.
194Each link opens a guide with the prompts to paste and the connections the task needs.
195195
196196* [Watch monitors and alerts](/docs/claude-tag/users/use-cases/watch-monitors): scheduled dashboard checks, and alerts investigated as they arrive. Needs a monitoring connection like Datadog, Sentry, or PagerDuty.
197197* [Triage requests](/docs/claude-tag/users/use-cases/triage-requests): an intake channel where Claude answers what it can, flags duplicates, and routes the rest. Works on Slack content alone.