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claude-tag/concepts/how-it-works Changed · +5 / -3 lines

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99Claude Tag is Claude, working inside your team's Slack channels. An organization Owner gives it its own accounts to the tools your team uses, so it arrives already able to act, and anyone in a channel can tag it into a problem without setting anything up.
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11When someone tags Claude in with a task, a working session starts for that thread. Claude works through the task and posts the result back into the conversation. It runs in an ephemeral cloud sandbox that Anthropic hosts, not on your local machine or inside your network.
11When someone tags Claude in at a channel's top level, the channel's own [session](/docs/claude-tag/concepts/glossary#session) picks the message up. A task that needs investigation, tools, or a longer exchange gets a working session in a thread under the message, and that thread binds to its own session from then on. Claude works through the task and posts the result back into the conversation. The work runs in an ephemeral cloud sandbox that Anthropic hosts, not on your local machine or inside your network.
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1313This page covers:
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149149Every session, in any channel, follows the same five-step loop.
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1511. **The session starts.** Someone tags `@Claude` with a task, or a [scheduled routine](/docs/claude-tag/users/proactivity) runs.
1511. **The session starts.** Someone tags `@Claude` with a task that needs a working session, or a [scheduled routine](/docs/claude-tag/users/proactivity) runs. At a channel's top level, the channel's own session picks the message up and starts the thread's session.
1521522. **A sandbox builds.** Anthropic builds an isolated working environment for this thread.
1531533. **The working loop runs.** Claude works through the task with the channel's access, editing its checklist in place.
1541544. **The result lands in the thread.** An answer, a doc, a chart, or a pull request.
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165165Two threads in the same channel are two separate sessions with separate sandboxes; sessions don't share state directly.
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167A channel where Claude works at the top level, outside threads, also carries one session for the channel itself, separate from every thread's. That session reads the channel's top-level messages and handles top-level @-mentions, so context carries across separate top-level asks in the same channel; [What survives between replies](#what-survives-between-replies) covers how long it lives. For a task that needs investigation, tools, or a longer exchange, it starts a dedicated session in a thread under the message. At the channel's top level, [`!restart`](/docs/claude-tag/users/commands#restart-a-stuck-or-wrong-context-session) replaces the channel's session.
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167169Even with nothing connected, every session starts from the same baseline.
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169171* It reads its own thread and the channel's history, including pinned items
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208210### One-off and scheduled tasks
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210A session starts the same way whether a person triggers it or a schedule does. A mention starts a session for that one task, and the sandbox is released once it finishes. A routine runs the same loop on a schedule, a channel watch, or a repository event, with the channel's connections, so a recurring digest or watcher gets the same access a typed request would. See [set up routines](/docs/claude-tag/users/proactivity).
212A session starts the same way whether a person triggers it or a schedule does. A tagged task runs in its thread's session, and the sandbox is released once the work finishes. A routine runs the same loop on a schedule, a channel watch, or a repository event, with the channel's connections, so a recurring digest or watcher gets the same access a typed request would. See [set up routines](/docs/claude-tag/users/proactivity).
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212214## Session context and memory
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198198## Related resources
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200200* [Network requirements](/docs/claude-tag/admins/network-requirements): what your services must allowlist so Claude can reach them
201* [Claude Tag in production at Anthropic](https://claude.com/blog/ai-ci-cd-on-call): how Anthropic runs Claude Tag as its first responder for CI/CD failures
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3333<Steps>
3434 <Step title="Tag Claude in a channel">
35 A user asks Claude to chart last week's signups or fix a deploy test. The request starts a new session.
35 A user asks Claude to chart last week's signups or fix a deploy test. The task gets a session in a thread under the message.
3636 </Step>
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3838 <Step title="The session sandbox starts">

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1919| A channel, top-level | Sometimes. [What Claude does with a channel message](#what-claude-does-with-a-channel-message) describes how it decides. Include `@Claude` to guarantee a reply, or [turn unprompted replies off](#quiet-the-whole-channel) |
2020| A message another app or bot posted | No guaranteed reply. Claude reads it as context. `@Claude` in a bot's message doesn't wake a quiet channel; in an active channel Claude may pick it up. See [Messages from other apps and bots](#messages-from-other-apps-and-bots) |
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22When you @-mention Claude in a channel, it reacts to your message with an emoji within a few seconds to show that it picked the message up. It then answers in a thread under your message, or starts a [working session](/docs/claude-tag/concepts/how-it-works) in that thread when the request needs investigation, tools, or a longer exchange. Once a working session starts, Claude shows an "is thinking…" line under your message. A reaction with no line under it means Claude picked your message up and is either still deciding or answering directly in the thread, not that it missed you.
22When you @-mention Claude in a channel, it reacts to your message with an emoji within a few seconds to show that it picked the message up. The message goes to the channel's own [session](/docs/claude-tag/concepts/glossary#session), the session Claude works from at the channel's top level. It then answers in a thread under your message, or starts a [working session](/docs/claude-tag/concepts/how-it-works) in that thread when the request needs investigation, tools, or a longer exchange. Once a working session starts, Claude shows an "is thinking…" line under your message. A reaction with no line under it means Claude picked your message up and is either still deciding or answering directly in the thread, not that it missed you.
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2424You can change how much Claude replies on its own. You can [quiet a single thread](#quiet-one-conversation), [turn unprompted replies off for a whole channel](#turn-automatic-replies-on-or-off), or [tell Claude which kinds of untagged messages to answer](#what-claude-does-with-a-channel-message).
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